Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Our standard shipping service uses Registered Mail depending on destination, weight, and value. If you need faster shipping we also offer DHL express shipping.

For estimated delivery times, please refer to the table below. Exact shipping fee will be provided at checkout.

You will receive an email when your order is dispatched.

Tracking Link :

US (Express Delivery w/Tracking) :  https://tools.usps.com/go/TrackConfirmAction_input 
Others Countries (Express Delivery w/Tracking)  : https://www.aftership.com/en-US/couriers/4px

** Delivery estimates are based on dispatch date. You will receive an email when your order is processed for shipping. Please allow the estimated delivery time before enquiring about the status of your order.

We aim to dispatch all items on the next business day. Once dispatched, you will receive confirmation via email.

****Monday-Friday order before 11pm PST for same day dispatch.

Customers are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! DHL express and DHL Packet Plus may charge for these fees upon delivery. There is no way for HomeSpotDigital (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries DHL and/or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or for DHL. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.

Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values on the shipment package. HomeSpotDigital makes best efforts to follow all rules, regulations and laws for export compliance.

SHIPPING INFORMATION

When will my order ship?

After an order is placed, it can take 1-2 business days to leave our warehouse. Business days are currently defined as Monday – Friday, excluding public holidays of the Hong Kong SAR. Please keep in mind; orders placed after 11pm PST or on a weekend will begin processing the following business day.

I am outside of the US, can I order on HomeSpotDigital.com?

Yes! We support customers all over the world.

Does HomeSpotDigital ship to Military APO's or PO Boxes?

Yes, but delivery to these destinations is not guaranteed, so whenever possible, please provide a physical address on all orders.

How can I track my order?

After your order has left our warehouse, you will receive an email notifying you of your tracking number. For more information, simply log into your HomeSpotDigital.com account and click the Order tab.

If you placed your order using a Guest account, you will not be able to view this information.

Please Note: sometimes weather conditions delay shipments, including expedited shipping methods.  We are not responsible for late deliveries due to weather and natural disasters.

HomeSpot RETURNS POLICY

You may exchange or return merchandise purchased on HomeSpotDigital.com for a full refund, less original shipping charges, based on original form of payment, within 30 days from the purchase date. If the product is unopened, it can be exchanged at any time.  You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us.  If your item has been opened or used, restrictions and/or handling fee may apply.

 If you believe you have received a defective product upon arrival, please contact us immediately via email cs(at)HomeSpotDigital.com for further instruction.

Please contact us via email cs(at)HomeSpotDigital.com to initiate a return or exchange.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.